When Designing Usability Questionnaires, Does It Hurt to Be Positive?

Sauro, J. & Lewis J.R. (2011) “When Designing Usability Questionnaires, Does It Hurt to Be Positive?.” in Proceedings of the Conference in Human Factors in Computing Systems (CHI 2011) Vancouver, BC, Canada.
Received an Honorable Mention for Best Paper

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