Publications

Publications

We’ve written five books that help beginners and professionals alike bring rigorous and validated statistical methods to their analysis of the user experience.

Over the past decade Jeff has published 20+ articles in peer reviewed journals including CHI, Journal of Usability Studies, ACM Interactions, and more.

Books

Customer Analytics for Dummies

A guidebook for measuring the customer experience.

Quantifying the User Experience:Practical Statistics for User Research

The most comprehensive statistical resource for UX Professionals

Excel & R Companion to Quantifying the User Experience 2Ed

Detailed Steps to Solve over 100 Examples and Exercises in the Excel Calculator and R

A Practical Guide to the System Usability Scale

Background, Benchmarks & Best Practices for the most popular usability questionnaire

A Practical Guide to Measuring Usability

72 Answers to the Most Common Questions about Quantifying the Usability of Websites and Software

Articles

2017

Sauro, J., Johnson, K., Meenan, C. (2017) “From Snake-Oil to Science: Measuring UX Maturity.” Proceedings of the Conference in Human Factors in Computing Systems (CHI 2017) Denver, CO, USA.

2016

Rohrer, C., Wendt, J., Sauro, J., Boyle, F., Cole. S.(2016) A Pragmatic Approach for Scoring Product Usability CHI Extended Abstracts 2016: 786-795

2015

Sauro, J. (2015) “SUPR-Q: A Comprehensive Measure of the Quality of the Website User Experiencein Journal of Usability Studies Issue 2, Vol. 10, Feb. 2015, pp. 68-86

2014

Sauro, J. (2014) “The Relationship Between Problem Frequency and Problem Severity in Usability Evaluationsin Journal of Usability Studies Issue 1, Vol. 10, Nov 2014, pp. 17-25

2013

Bias, R. G., Kortum, P., Sauro, J., & Gillan, D. (2013). Clothing the naked Emperor: The unfulfilled promise of the science of usability. Interactions, November+December 2013, 72-77.

Sauro, J. (2013) Comments on Lascu and Clow (2008) Interacting with Computers, Special Issue: Commentary on Scale Derivation 25 (4): 327-330

Sauro, J. (2013) A Single-Item Measure of Website Usability: Comments on Christophersen and Konradt (2011) Interacting with Computers, Special Issue: Commentary on Scale Derivation 25 (4): 302-303

2011

Sauro, J. (2011) “SUStisfied? Little-Known System Usability Scale Facts”  User Experience Magazine, 10(3).

 

Sauro, J. & Lewis J.R. (2011) “When Designing Usability Questionnaires, Does It Hurt to Be Positive?.” in Proceedings of the Conference in Human Factors in Computing Systems (CHI 2011) Vancouver, BC, Canada.
Received an Honorable Mention for Best Paper

2010

Molich, R., Chattratichart J., Hinkle, V. & Jensen, J., Kirakowski, J., Sauro, J., Sharon, T., Traynor, B. (2010) “Rent a Car in Just 0, 60, 240 or 1,217 Seconds? — Comparative Usability Measurement, CUE-8 in Journal of Usability Studies Volume 6, Issue 1, November 2010, pp. 8 – 24

Harkins, J., Tucker P., Williams, N. & Sauro, J. (2010) “Vibration Signaling in Mobile Devices for Emergency Alerting: A Study With Deaf Evaluators in Journal of Deaf Studies and Deaf Education 2010 15: 438-445

Sauro, J. & Lewis J.R. (2010) “Average Task Times in Usability Tests: What to Report? .” in Proceedings of the Conference in Human Factors in Computing Systems (CHI 2010)

2009

Sauro, J. (2009) “Composite Operators for Keystroke Level Modeling.”in Proceedings of the Human Computer Interaction International Conference (HCII 2009), San Diego CA, USA

Lewis, J R & Sauro, J. (2009) “The Factor Structure Of The System Usability Scale.” in Proceedings of the Human Computer Interaction International Conference (HCII 2009), San Diego CA, USA

Sauro, J. & Dumas J. (2009) “Comparison of Three One-Question, Post-Task Usability Questionnaires.” in Proceedings of the Conference in Human Factors in Computing Systems (CHI 2009) Boston, MA.
Nominated for Best Paper Award

Sauro, J. & Lewis J.R. (2009) Correlations among Prototypical Usability Metrics: Evidence for the Construct of Usability. in Proceedings of the Conference in Human Factors in Computing Systems (CHI 2009) Boston, MA. Nominated for Best Paper Award

2006

Lewis, J.R. & Sauro, J. (2006) “When 100% Really Isn’t 100%: Improving the Accuracy of Small-Sample Estimates of Completion Ratesin Journal of Usability Studies Issue 3, Vol. 1, May 2006, pp. 136-150

Sauro, J. (2006) “Why a Completion Rate is Better with a Confidence Intervalin the Usability Professional’s Association: UPA VOICE June 2006

Sauro, J. (2006) “The User is in the Numbersin ACM Interactions Volume 13, Issue 6 November-December.

Sauro, J. (2006) Waits & Measures: Quantifying Usability Guest Editor of the ACM Interactions Special Edition Volume 13, Issue 6 November-December.

2005

Sauro, J & Lewis, J R (2005) “Estimating Completion Rates from Small Samples using Binomial Confidence Intervals: Comparisons and Recommendationsin Proceedings of the Human Factors and Ergonomics Society Annual Meeting (HFES 2005) Orlando, FL

Sauro, J. & Kindlund E. (2005) “How long Should a Task Take? Identifying Specification Limits for Task Times in Usability Testsin Proceeding of the Human Computer Interaction International Conference (HCII 2005), Las Vegas, USA

Sauro, J. & Kindlund E. (2005) “Using a Single Usability Metric (SUM) to Compare the Usability of Competing Productsin Proceeding of the Human Computer Interaction International Conference (HCII 2005), Las Vegas, USA

Sauro, J. & Kindlund E. (2005) “Making Sense of Usability Metrics: Usability and Six Sigmain Proceedings of the Usability Professionals Association (UPA 2005) Conference Montreal, Canada

Sauro, J. & Kindlund E. (2005) “A Method to Standardize Usability Metrics into a Single Score.
in Proceedings of the Conference in Human Factors in Computing Systems (CHI 2005) Portland, OR.

2004

Sauro J (2004) “Premium Usability: Getting the Discount without Paying the Pricein ACM Interactions Volume 11, July-August.