We’ve written seven books that help beginners and professionals alike bring rigorous and validated statistical methods to their analysis of the user experience.
Over the past decade Jeff has published 20+ articles in peer reviewed journals including CHI, Journal of Usability Studies, ACM Interactions, and more.
Books
Articles
From Snake-Oil to Science: Measuring UX Maturity
Sauro, J., Johnson, K., Meenan, C. (2017) “From Snake-Oil to Science: Measuring UX Maturity.” Proceedings of the Conference in Human Factors in Computing Systems (CHI 2017) Denver, CO, USA.
A Pragmatic Approach for Scoring Product Usability
Rohrer, C., Wendt, J., Sauro, J., Boyle, F., Cole. S.(2016) A Pragmatic Approach for Scoring Product Usability CHI Extended Abstracts 2016: 786-795
SUPR-Q: A Comprehensive Measure of the Quality of the Website User Experience
Sauro, J. (2015) “SUPR-Q: A Comprehensive Measure of the Quality of the Website User Experience” in Journal of Usability Studies Issue 2, Vol. 10, Feb. 2015, pp. 68-86
The Relationship Between Problem Frequency and Problem Severity in Usability Evaluations
Sauro, J. (2014) “The Relationship Between Problem Frequency and Problem Severity in Usability Evaluations“in Journal of Usability Studies Issue 1, Vol. 10, Nov 2014, pp. 17-25
Clothing the Naked Emperor: The Unfulfilled Promise of the Science of Usability
Bias, R. G., Kortum, P., Sauro, J., & Gillan, D. (2013). Clothing the Naked Emperor: The Unfulfilled Promise of the Science of Usability. Interactions, November+December 2013, 72-77.
Comments on Lascu and Clow (2008)
Sauro, J. (2013) Comments on Lascu and Clow (2008) Interacting with Computers, Special Issue: Commentary on Scale Derivation 25 (4): 327-330
A Single-Item Measure of Website Usability: Comments on Christophersen and Konradt (2011)
Sauro, J. (2013) A Single-Item Measure of Website Usability: Comments on Christophersen and Konradt (2011) Interacting with Computers, Special Issue: Commentary on Scale Derivation 25 (4): 302-303
ISO Standards and Enterprise Software: A Case Study Using SUMI and SUS in an International Sale
Ohgi, J. and Sauro, J. (2011) ISO standards and enterprise software: A case study using SUMI and SUS in an International Sale. In Marcus, A. (ed.), Design, User Experience, and Usability. Theory, Methods, Tools and Practice. Springer, Berlin.
SUStisfied? Little-Known System Usability Scale Facts
Sauro, J. (2011) “SUStisfied? Little-Known System Usability Scale Facts“User Experience Magazine, 10(3).
When Designing Usability Questionnaires, Does It Hurt to Be Positive?
Sauro, J. & Lewis J.R. (2011) “When Designing Usability Questionnaires, Does It Hurt to Be Positive?.” in Proceedings of the Conference in Human Factors in Computing Systems (CHI 2011) Vancouver, BC, Canada. Received an Honorable Mention for Best Paper