10 Things to Know about the Microsoft NSAT Score

We love writing about measures at MeasuringU. We write about measures we’ve created (SUPR-Q®), industry standards (SUS, NPS, and TAM), emerging industry standards (UMUX-Lite), and lesser-known ones (lostness). Jim Lewis and I also have a chapter dedicated to questionnaires in Quantifying the User Experience. We’ll often encounter a new measure when working with clients, as

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