Does Prior Experience Affect Perceptions Of Usability?
By Jeff Sauro . January 19, 2011 . Tags: Perceptions, Usability, Customer Experience
Are attitudes about usability constant? If we think something is unusable today, will we think it's unusable tomorrow, next week or next year? How much does prior experience affect how usable we think a websites or software is? Enough to pay attention to. In a recent assessment, prior experience boosted usability ratings 11% for websites and consumer software. But the effect of experience paled in