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Usability & Net Promoter Benchmark Report for Retail Websites

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Product Description

A benchmark report with usability, trust and appearance scores from the SUPR-Q, Net Promoter Scores, and insights from 800 users across 10 popular retail websites collected in Q4 2013.

Table of Contents

Summary Findings By Website
SUPR-Q Scores
Usability
Loyalty
Trust & Credibility
Appearance
Net Promoter Scores
Value of a Promoter
Reasons for Visiting
Self-Reported Task Completion
Favorite Features
What to Improve
Verbatim Comments
Average Visits Per Year

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