Product Description
A retrospective analysis of 139 participants’ experiences using 3 popular paint websites: Behr, Benjamin Moore, and Sherwin-Williams.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.
Table of Contents
- Executive Summary
- Study Design
- SUPR-Q & NPS
- SUS
- UX-Lite
- Website Brand Attitude
- Platform Use and Experience
- Likelihood for Continued Use
- Key Drivers of UX Quality
- Best & Worst
- Mobile Ratings
- Areas for Improvement
- Appendix (Demographics)
Individual License: provides one person within an organization access to the license.
Site License: provides multiple people within the organization access to the license.