UX & NPS Benchmark Report for Food Delivery Websites (2021)


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Product Description

An analysis of 220 participants on four popular food delivery websites: DoorDash, Grubhub, Postmates, Uber Eats. This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UMUX-Lite), Areas of Improvement, and Key Driver Analysis.

Table of Contents

  • Executive Summary
  • Study Design Details
  • SUPR-Q & NPS Summary
  • Key Findings: SUPR-Q & NPS
  • Estimated SUS Scores
  • UMUX-Lite
  • Overall Website Attitude
  • Platform Usage & Past Experience
  • Likelihood for Continued Use
  • Key Drivers of UX Quality
  • SUPR-Qm Mobile Scores
  • Kano Analysis & Priority Grid
  • Areas for Improvement
  • Verbatim Comments & Think Aloud Recordings
  • Appendix: Demographics
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