Contextual Inquiry

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Statistics ( 51 )
Methods ( 50 )
Usability Testing ( 49 )
UX ( 47 )
Survey ( 30 )
User Research ( 27 )
Usability ( 26 )
Customer Experience ( 25 )
Benchmarking ( 20 )
Sample Size ( 18 )
NPS ( 17 )
Usability Problems ( 17 )
SUS ( 17 )
SUPRQ ( 12 )
Usability Metrics ( 12 )
Rating Scale ( 11 )
Qualitative ( 11 )
Navigation ( 10 )
Metrics ( 9 )
Measurement ( 9 )
Net Promoter Score ( 9 )
Market Research ( 8 )
Task Time ( 8 )
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Heuristic Evaluation ( 7 )
Mobile Usability Testing ( 5 )
Six Sigma ( 5 )
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Mobile ( 5 )
Visualizing Data ( 5 )
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Reliability ( 5 )
Moderation ( 4 )
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Loyalty ( 4 )
Validity ( 4 )
Analytics ( 4 )
Satisfaction ( 4 )
Task Times ( 4 )
Confidence Intervals ( 4 )
UX Maturity ( 4 )
Research ( 4 )
Quantitative ( 4 )
Credibility ( 4 )
Task Metrics ( 3 )
UX Metrics ( 3 )
Expert Review ( 3 )
Customer Segmentation ( 3 )
Lean UX ( 3 )
ROI ( 3 )
Card Sorting ( 3 )
Rating Scales ( 3 )
PhD ( 2 )
SEQ ( 2 )
Branding ( 2 )
Correlation ( 2 )
Remote Usability Testing ( 2 )
Tasks ( 2 )
Excel ( 2 )
SUM ( 2 )
Personas ( 2 )
Focus Groups ( 2 )
KLM ( 2 )
Cognitive Walkthrough ( 2 )
Marketing ( 2 )
Usability Lab ( 2 )
Eye-Tracking ( 2 )
Summative ( 2 )
UX Salary Survey ( 2 )
Findability ( 2 )
Data ( 2 )
UMUX-lite ( 2 )
Salary Survey ( 2 )
Key Driver ( 2 )
A/B Testing ( 2 )
UX Methods ( 2 )
Tree Testing ( 2 )
IA ( 2 )
Certification ( 2 )
Information Architecture ( 1 )
Contextual Inquiry ( 1 )
Desktop ( 1 )
Problem Severity ( 1 )
Site Analytics ( 1 )
Ordinal ( 1 )
Sample ( 1 )
Five ( 1 )
Perceptions ( 1 )
Crowdsourcing ( 1 )
Random ( 1 )
Trust ( 1 )
Formative ( 1 )
Think Aloud ( 1 )
Performance ( 1 )
Z-Score ( 1 )
protoype ( 1 )
Unmoderated Research ( 1 )
Metric ( 1 )
Facilitation ( 1 )
Prototype ( 1 )
Affinity ( 1 )
Task Completin ( 1 )
Errors ( 1 )
Visual Appeal ( 1 )
Conjoint Analysis ( 1 )
Regression Analysis ( 1 )
SUPR-Q ( 1 )
Expectations ( 1 )
Competitive ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
Quality ( 1 )
Software ( 1 )
Segmentation ( 1 )
Design ( 1 )
Top Task Analysis ( 1 )
True Intent ( 1 )
Unmoderated ( 1 )
Effect Size ( 1 )
Persona ( 1 )
User Testing ( 1 )
Margin of Error ( 1 )
In the early 2000s, I was helping improve the usability of an application for commodity traders. It was an app built for tablet computers. This was a decade before the iPad. We had a good idea about the functions and tasks the app was intended to support. But we didn't really know how traders actually used the app or what they wanted to accomplish with

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