Contextual Inquiry

Browse Content by Topic

Usability Testing ( 52 )
Statistics ( 51 )
Methods ( 50 )
UX ( 50 )
Usability ( 30 )
Survey ( 30 )
User Research ( 27 )
Customer Experience ( 26 )
Benchmarking ( 21 )
Sample Size ( 18 )
SUS ( 18 )
NPS ( 17 )
Usability Problems ( 17 )
Usability Metrics ( 13 )
SUPRQ ( 12 )
Rating Scale ( 12 )
Qualitative ( 11 )
Metrics ( 10 )
Net Promoter Score ( 10 )
Measurement ( 10 )
Navigation ( 10 )
User Experience ( 9 )
Task Time ( 8 )
Market Research ( 8 )
Heuristic Evaluation ( 7 )
Task Completion ( 7 )
Surveys ( 7 )
Questionnaires ( 6 )
Mobile ( 5 )
Usability Problem ( 5 )
Visualizing Data ( 5 )
Six Sigma ( 5 )
Questionnaire ( 5 )
Reliability ( 5 )
Mobile Usability Testing ( 5 )
Loyalty ( 4 )
Satisfaction ( 4 )
Confidence Intervals ( 4 )
Validity ( 4 )
Research ( 4 )
Credibility ( 4 )
Confidence ( 4 )
Analytics ( 4 )
UX Metrics ( 4 )
Quantitative ( 4 )
Task Times ( 4 )
Moderation ( 4 )
UX Maturity ( 4 )
SUPR-Q ( 3 )
Usability Lab ( 3 )
Unmoderated Research ( 3 )
Task Metrics ( 3 )
ROI ( 3 )
Rating Scales ( 3 )
Customer Segmentation ( 3 )
Expert Review ( 3 )
Lean UX ( 3 )
Card Sorting ( 3 )
Tree Testing ( 2 )
IA ( 2 )
Findability ( 2 )
PhD ( 2 )
SEQ ( 2 )
SUM ( 2 )
Focus Groups ( 2 )
Summative ( 2 )
Key Driver ( 2 )
Salary Survey ( 2 )
Personas ( 2 )
Certification ( 2 )
UMUX-lite ( 2 )
Eye-Tracking ( 2 )
Excel ( 2 )
Cognitive Walkthrough ( 2 )
Data ( 2 )
Marketing ( 2 )
A/B Testing ( 2 )
Remote Usability Testing ( 2 )
UX Salary Survey ( 2 )
Branding ( 2 )
Correlation ( 2 )
KLM ( 2 )
UX Methods ( 2 )
Tasks ( 2 )
Z-Score ( 1 )
Affinity ( 1 )
Task Completin ( 1 )
Problem Severity ( 1 )
Ordinal ( 1 )
Effect Size ( 1 )
Performance ( 1 )
moderated ( 1 )
User Testing ( 1 )
Persona ( 1 )
protoype ( 1 )
Metric ( 1 )
Errors ( 1 )
Moderating ( 1 )
Site Analytics ( 1 )
Software ( 1 )
Perceptions ( 1 )
Information Architecture ( 1 )
Prototype ( 1 )
Facilitation ( 1 )
Contextual Inquiry ( 1 )
Five ( 1 )
Top Task Analysis ( 1 )
Margin of Error ( 1 )
Design ( 1 )
Formative ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
Competitive ( 1 )
Expectations ( 1 )
Quality ( 1 )
Think Aloud ( 1 )
Conjoint Analysis ( 1 )
Crowdsourcing ( 1 )
Desktop ( 1 )
Unmoderated ( 1 )
Sample ( 1 )
Regression Analysis ( 1 )
Random ( 1 )
Segmentation ( 1 )
True Intent ( 1 )
Visual Appeal ( 1 )
Trust ( 1 )
In the early 2000s, I was helping improve the usability of an application for commodity traders. It was an app built for tablet computers. This was a decade before the iPad. We had a good idea about the functions and tasks the app was intended to support. But we didn't really know how traders actually used the app or what they wanted to accomplish with

Read More