Contextual Inquiry

Browse Content by Topic

UX ( 57 )
Usability Testing ( 52 )
Statistics ( 51 )
Methods ( 50 )
Usability ( 32 )
Survey ( 31 )
User Research ( 27 )
Customer Experience ( 26 )
Benchmarking ( 24 )
SUS ( 19 )
Sample Size ( 18 )
NPS ( 17 )
Usability Problems ( 17 )
Usability Metrics ( 13 )
Rating Scale ( 13 )
SUPRQ ( 12 )
Qualitative ( 11 )
Net Promoter Score ( 11 )
Metrics ( 11 )
User Experience ( 11 )
Measurement ( 10 )
Navigation ( 10 )
Task Time ( 8 )
Surveys ( 8 )
Market Research ( 8 )
Questionnaires ( 7 )
Task Completion ( 7 )
Heuristic Evaluation ( 7 )
Reliability ( 6 )
Mobile ( 6 )
Mobile Usability Testing ( 6 )
Six Sigma ( 5 )
UX Metrics ( 5 )
Satisfaction ( 5 )
Usability Problem ( 5 )
Visualizing Data ( 5 )
Rating Scales ( 5 )
Questionnaire ( 5 )
Credibility ( 4 )
Moderation ( 4 )
Validity ( 4 )
UX Maturity ( 4 )
Confidence ( 4 )
Loyalty ( 4 )
Research ( 4 )
Task Times ( 4 )
Quantitative ( 4 )
Confidence Intervals ( 4 )
Analytics ( 4 )
Task Metrics ( 3 )
Customer Segmentation ( 3 )
SUPR-Q ( 3 )
Card Sorting ( 3 )
Expert Review ( 3 )
Lean UX ( 3 )
ROI ( 3 )
Unmoderated Research ( 3 )
Usability Lab ( 3 )
Summative ( 2 )
PhD ( 2 )
Data ( 2 )
SEQ ( 2 )
Excel ( 2 )
Eye-Tracking ( 2 )
Remote Usability Testing ( 2 )
Correlation ( 2 )
Branding ( 2 )
Cognitive Walkthrough ( 2 )
Findability ( 2 )
A/B Testing ( 2 )
IA ( 2 )
Focus Groups ( 2 )
Personas ( 2 )
Key Driver ( 2 )
SUM ( 2 )
Tree Testing ( 2 )
Salary Survey ( 2 )
KLM ( 2 )
Certification ( 2 )
UX Salary Survey ( 2 )
Marketing ( 2 )
UMUX-lite ( 2 )
UX Methods ( 2 )
Tasks ( 2 )
PURE ( 2 )
Performance ( 1 )
Contextual Inquiry ( 1 )
protoype ( 1 )
Facilitation ( 1 )
Site Analytics ( 1 )
Metric ( 1 )
moderated ( 1 )
Moderating ( 1 )
Information Architecture ( 1 )
Perceptions ( 1 )
Affinity ( 1 )
Problem Severity ( 1 )
Task Completin ( 1 )
Mobile Usability ( 1 )
Prototype ( 1 )
Z-Score ( 1 )
Think Aloud ( 1 )
User Testing ( 1 )
Effect Size ( 1 )
Persona ( 1 )
Segmentation ( 1 )
Software ( 1 )
Unmoderated ( 1 )
Design ( 1 )
Errors ( 1 )
Trust ( 1 )
Visual Appeal ( 1 )
True Intent ( 1 )
Top Task Analysis ( 1 )
Ordinal ( 1 )
Regression Analysis ( 1 )
Margin of Error ( 1 )
Task Randomization ( 1 )
Crowdsourcing ( 1 )
Sample ( 1 )
Five ( 1 )
Test Metrics ( 1 )
Quality ( 1 )
Expectations ( 1 )
Conjoint Analysis ( 1 )
Competitive ( 1 )
Formative ( 1 )
Random ( 1 )
Desktop ( 1 )
In the early 2000s, I was helping improve the usability of an application for commodity traders. It was an app built for tablet computers. This was a decade before the iPad. We had a good idea about the functions and tasks the app was intended to support. But we didn't really know how traders actually used the app or what they wanted to accomplish with

Read More