Contextual Inquiry

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Statistics ( 51 )
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Usability Testing ( 46 )
UX ( 43 )
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Usability ( 25 )
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Expert Review ( 3 )
Customer Segmentation ( 3 )
Satisfaction ( 3 )
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Card Sorting ( 3 )
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Lean UX ( 3 )
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Excel ( 2 )
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SEQ ( 2 )
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UMUX-lite ( 2 )
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Marketing ( 2 )
SUM ( 2 )
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UX Methods ( 2 )
Tasks ( 2 )
Data ( 2 )
Salary Survey ( 2 )
Remote Usability Testing ( 2 )
Tree Testing ( 2 )
Focus Groups ( 2 )
Findability ( 2 )
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IA ( 2 )
UX Salary Survey ( 2 )
Problem Severity ( 1 )
Site Analytics ( 1 )
Information Architecture ( 1 )
Contextual Inquiry ( 1 )
Desktop ( 1 )
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Think Aloud ( 1 )
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Performance ( 1 )
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protoype ( 1 )
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Prototype ( 1 )
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Z-Score ( 1 )
Affinity ( 1 )
Visual Appeal ( 1 )
True Intent ( 1 )
Conjoint Analysis ( 1 )
Regression Analysis ( 1 )
Branding ( 1 )
Expectations ( 1 )
Competitive ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
Quality ( 1 )
Metric ( 1 )
Software ( 1 )
Unmoderated ( 1 )
Design ( 1 )
Top Task Analysis ( 1 )
Effect Size ( 1 )
User Testing ( 1 )
Segmentation ( 1 )
Persona ( 1 )
Margin of Error ( 1 )
In the early 2000s, I was helping improve the usability of an application for commodity traders. It was an app built for tablet computers. This was a decade before the iPad. We had a good idea about the functions and tasks the app was intended to support. But we didn't really know how traders actually used the app or what they wanted to accomplish with

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