6 Tools for Applying Six Sigma to the User Experience
By Jeff Sauro, PhD . February 19, 2013 . Tags: Six Sigma
Six Sigma is a methodology for improving the quality of everything from the manufacturing of minute electronic parts to the development of complex software. At its core, it has a set of tools that helps identify and eliminate defects, waste and undesirable outcomes. While there are many tools in the six sigma toolbox, here are six that we apply when improving the user experience of