Books
- Measuring the User Experience by Tom Tullis & Bill Albert
- Beyond the Usability Lab by Bill Albert, Tom Tullis & Donna Tedesco
- Practical Guide to Usability Testing by Joe Dumas & Ginny Redish
- Usability Engineering by Jakob Nielsen
- Practical Guide to Measuring Usability (also available electronically) by Jeff Sauro
- Handbook of Usability Testing by Jeff Rubin & Dana Chisnell
- Moderating Usability Tests by Joe Dumas & Beth Loring
- Quantifying the User Experience: Practical Statistics for User Research by Jeff Sauro & Jim Lewis
Chapters
- Usability Testing Chapter by Jim Lewis[pdf] in The Handbook of Human Factors and Ergonomics, Third Edition Edited by Gavriel Salvendy
- Usability Testing Chapter by Jakob Nielsen in The Handbook of Human Factors and Ergonomics, Second Edition Edited by Gavriel Salvendy
- Usability Testing by Joe Dumas & Jean Fox in the HCI Handbook by Jacko & Sears
Papers, Proceedings & Web Resources
- Journal of Usability Studies
- Association for Computing Machinery (ACM) Portal CHI Proceedings
- Proceedings of the Human Factors & Ergonomics Society Annual Conferences
- Usability Scorecard
- Single Usability Metric (SUM) Excel Calculator
- The international standard definition of Usability (ISO 9241 part 11)
- Web Design Evaluation & Testing List at the University of Minnesota
- Alertbox : Nielsen’s classic source (dig in the archives)
Questionnaires
- The System Usability Scale (SUS) [pdf] (software, hardware, websites)
- SUMI (software)
- PSSUQ [pdf] (software, hardware & websites)
- SUPR-Q and WAMMI (websites)
- A Meta Analysis of several studies using questionnaires Measuring Usability: Preference vs. Performance by Nielsen and Levy
- FAQ’s about Questionnaires