Product Description
Table of Contents
- Executive Summary
- Study Design Details (Retrospective and Think-Aloud)
- SUPR-Q & NPS Summary
- Key Findings: SUPR-Q & NPS
- Estimated SUS Scores
- UX-Lite
- Overall Website Brand Attitude
- Platform Usage
- Likelihood for Continued Use
- Attitudes for Discontinued Use (PMF)
- Key Drivers of UX Quality
- SUPR-Qm Mobile App Scores
- Areas for Improvement
- Verbatim Comments
- Issue Screenshots/Videos
- 2016 vs. 2022 Comparison
- Appendix
- Components of the Website Experience (Top-2 Box Scoring)
- UX-Lite (Overall Percentiles)
- Demographics
Individual License: provides one person within an organization access to the license.
Site License: provides multiple people within the organization access to the license.