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Research

by Jim Lewis, PhD and Jeff Sauro, PhD | December 15, 2020

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UX ( 74 )
 Methods ( 62 )
 Usability Testing ( 55 )
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 NPS ( 39 )
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 Usability ( 32 )
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 Usability Problems ( 18 )
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 UMUX-lite ( 15 )
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From Functionality to Features: Making the UMUX-Lite Even Simpler

By Jim Lewis, PhD and Jeff Sauro, PhD . December 15, 2020 . Tags: , ,
Like pictures and pixels on a screen, words are a type of user interface. Complex language, like complex software, can lead to misunderstanding, so words should communicate effectively while being easy to understand. The solution, to paraphrase William Zinsser, is to use words that are simple and concise—a guideline that also applies to UX questionnaires. This brings us to the UMUX-Lite, an increasingly popular UX

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Confounded Experimental Designs, Part 1: Incomplete Factorial Designs

By Jim Lewis, PhD and Jeff Sauro, PhD . June 2, 2020 . Tags: , , ,
UX research and UX measurement can be seen as an extension of experimental design. At the heart of experimental design lie variables. Earlier we wrote about different kinds of variables. In short, dependent variables are what you get (outcomes), independent variables are what you set, and extraneous variables are what you can’t forget (to account for). When you measure a user experience using metrics—for example,

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Where Do UX Research Methods Come From?

By Jeff Sauro, PhD . July 23, 2019 . Tags: , , ,
UX professionals use many methods to help understand and improve the user experience. Among the most popular are usability testing, expert reviews, surveys, and card sorting. But where did these methods come from? The field of UX research is relatively new, but its methods are not. And while UX methods may have new names, many of these methods are specialized adaptations of methods with roots

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9 Recommendations for Better Online Research

By Jeff Sauro, PhD . October 24, 2017 . Tags: ,
We conduct unmoderated UX studies, surveys, and various forms of online research every week at MeasuringU. Part of our process for delivering effective research is spending enough time up front on issues that affect the quality of results. Here are our nine recommendations for conducting better online research. Use a Study Script A study script is similar to a blueprint for online research or prototype

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5 Techniques to Identify Clusters In Your Data

By Jeff Sauro, PhD . May 30, 2017 . Tags: , ,
Understanding who your users are and what they think about an experience is an essential step for measuring and improving the user experience. Part of understanding your users is understanding how they are similar and different with respect to demographics, psychographics, and behaviors. These groupings are often called clusters or segments to refer to the shared characteristics within each group. Clusters play an important role

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25 Rules & Recommendations for the UX Researcher

By Jeff Sauro, PhD . February 24, 2015 . Tags: ,
User research is not a hard science. But like all behavioral sciences, there are principles, best-practices, rules and recommendations. Across dozens of tutorials, five books, many articles and blogs, boot camps, and discussions with both seasoned and new UX professionals, I've noticed a number of common problems and themes related to measuring the customer experience. Here's a list of 25 rules and recommendations that people

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7 Steps to Conducting Better Qualitative Research

By Jeff Sauro, PhD . August 6, 2013 . Tags: , ,
Qualitative research is often used as a catch-all phrase to mean not to expect any "hard numbers" from research findings. While qualitative research is the collection and analysis of primarily non-numerical activities (words, pictures and actions), it doesn't mean you can't apply a structured approach to your research efforts. Usability testing is often characterized as a qualitative activity. Summarizing findings from watching participants in a

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