Table of Contents
Study Overview
SUPR-Q Scores
Usability
Loyalty
Trust & Credibility
Appearance
Key Findings SUPR-Q & NPS- Perception Study
Past Experiences & Visit Frequency
Areas for Improvement
Strengths+Weaknes – Calibrated Evaluator’s Guide
Key Drivers of UX Quality
Key Findings SUPR-Q & NPS – Usability Study
Heat + Click Maps
PURE Analysis Overview