Net Promoter & UX Benchmark Report for Business Software (2017)

Net Promoter & UX Benchmark Report for Business Software (2017)

$899.00 – $1,699.99

Type of Licence

Clear

Product Description

A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS) for 13 business software products from 1048 current users.

*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld

Features & Benefits

Product Level and Summary Details for these 13 products

AutoCAD
Blackboard
Box
Canvas
GitHub
GoToMeeting
Hootsuite
QuickBooks
Sales Force
Slack
Tableau
WebEx
WordPress

- Net Promoter Scores: Product Net Promoter Scores (promoters, passives, and detractors) by product along with confidence intervals around the sample estimates.

- Usability Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains raw SUS scores, converted percentile ranks, and corresponding letter grades.

- Usefullness & Usability:UMUX-Lite scores (measuring usefulness and usability) by product

- Referral Rate by Product: The percent of users who were referred to the product by a friend.

- Retro-Recommend Rate: The percent of users who report having referred the product to a friend in the last 12 months.

- Promoters Promoting: Not all promoters are created equal. The report also includes an analysis of the percent of promoters by product who also reported recommending the product in the last 12 months.