Net Promoter & UX Benchmark Report for Business Software (2017)

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Product Description

A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS) for 13 business software products from 1048 current users.

*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld

Features & Benefits

Product Level and Summary Details for these 13 products
  • AutoCAD
  • Blackboard
  • Box
  • Canvas
  • GitHub
  • GoToMeeting
  • Hootsuite
  • QuickBooks
  • Sales Force
  • Slack
  • Tableau
  • WebEx
  • WordPress
  • Net Promoter Scores: Product Net Promoter Scores (promoters, passives, and detractors) by product along with confidence intervals around the sample estimates.

  • Usability Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains raw SUS scores, converted percentile ranks, and corresponding letter grades.

  • Usefullness & Usability:UMUX-Lite scores (measuring usefulness and usability) by product

  • Referral Rate by Product: The percent of users who were referred to the product by a friend.

  • Retro-Recommend Rate: The percent of users who report having referred the product to a friend in the last 12 months.

  • Promoters Promoting: Not all promoters are created equal. The report also includes an analysis of the percent of promoters by product who also reported recommending the product in the last 12 months.

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