UX & NPS Benchmark Report for Restaurant Reservation Websites (2022)
UX & NPS Benchmark Report for Restaurant Reservation Websites (2022)
UX & NPS Benchmark Report for Restaurant Reservation Websites (2022)
Price range: $1,999.00 through $3,999.00
Product Description
An analysis of 143 participants’ experiences completing a reservation task with one of three popular restaurant reservation websites that they had not previously used: OpenTable, Resy, or Tock.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.
Table of Contents
- Executive Summary
- Study Design
- SUPR-Q & NPS
- UX-Lite
- Top Tasks
- Likelihood for Continued Use
- Attitudes for Discontinued Use (PMF)
- Website Brand Attitude
- Problems with Restaurant Reservation Websites
- Key Drivers of UX Quality
- Areas for Improvement
- Task Performance, Attitudes, and Issues
- Historical Comparison
- Appendix
- Miscellaneous Analyses
- Demographics
Individual License: provides one person within an organization access to the license.
Site License: provides multiple people within the organization access to the license.
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