UX & NPS Benchmark Report for Pet Websites (2025)
UX & NPS Benchmark Report for Pet Websites (2025)
Price range: $1,999.00 through $3,999.00
Product Description
Retrospective study of 240 respondents’ experiences using 4 popular pet supply websites: Chewy, Petco, PetMeds, PetSmart.
This report contains UX benchmarks (SUPR-Q, SUPR-Qm, Net Promoter Scores, and UX-Lite), specific questions about experiences using brokerage websites, and Areas of Improvement based on participants’ comments.
Table of Contents
- Executive Summary
- Study Design
- Key Findings
- SUPR-Q & NPS
- UX-Lite
- Estimated SUS
- Platform Use
- Brand Attitude
- Prescription Medications
- Continued Use
- Mobile SUPR-Qm & NPS
- Key Drivers of UX Quality
- Areas for Improvement (Usability Issues & Summarized Verbatim Comments)
- 2019 vs 2025 Comparison
- Appendix (Demographics)
Individual License: provides one person within an organization access to the license.
Site License: provides multiple people within the organization access to the license.
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