Effect of Thinking Aloud on UX Metrics: A Review of The Evidence

Think Aloud (TA) usability testing is a popular UX research method. Having participants speak their thoughts as they attempt tasks helps researchers understand possible sources of misunderstandings so they can identify and potentially fix problems. The signature method of having users think aloud can trace its roots back to psychoanalysis and work from Freud (psychoanalysis),

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What Percentage of Participants Think Aloud?

What percentage of users are willing to participate in a TA study? The Think Aloud (TA) method, in which participants speak their thoughts as they attempt to complete tasks, is one of the most distinctive characteristics of usability testing. Think Aloud, as a method for understanding human attitudes and behavior, has been around for over

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Does Thinking Aloud Increase Study Dropout Rates?

The Think Aloud (TA) method is one of the most distinguishing characteristics of usability testing. The method involves having participants speak their thoughts as they attempt tasks on an interface. Think Aloud as a method for understanding human attitudes and behavior has been around for over a century. While we often think of the Think

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UX and NPS Benchmarks of Airline Websites (2022)

Air travel was one of the sectors most impacted by the pandemic. The summer of 2022 has seen air travel return to—or, in some cases, exceed—pre-pandemic levels. But the return to the skies has not been without turbulence. Shortages in staff and planes have resulted in a record number of delayed and canceled flights, making

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The Many Ways of Thinking Aloud

The Think Aloud method (TA) is one of the most distinguishing characteristics of usability testing. The method involves having participants speak their thoughts as they attempt tasks on an interface. We often think of the TA method as a single method, but there are substantial variations in how it’s implemented. In an earlier article, we

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UX and NPS Benchmarks of Real Estate Websites (2022)

Of the many industries impacted by the pandemic, residential real estate is certainly among the top few, along with short-term rentals, online meal/grocery delivery, hotels, and airline travel. Real estate websites offer a nearly real-time inventory of available properties for sale and rent. The popularity of these sites surged as waves of people sought to

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