NPS Short Course Part 1:
Is the NPS a Valid Measure?
January 8, 2022
…NPS scoring system (top box minus bottom six box) better than just using the mean?
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NPS Short Course Part 1:
NPS Short Course 1/3:
Is the NPS a Valid Measure?
October 21, 2021
…NPS scoring system (top box minus bottom six box) better than just using the mean?
…
Sample Size Estimation for NPS Confidence Intervals
March 2, 2021
…2016, there was no well-defined method for computing confidence intervals for the Net Promoter Score (NPS). That was a major drawback in using the NPS for both comparative and longitudinal…
Sample Sizes Needed to Exceed NPS Benchmarks
July 20, 2021
…if they’ve reached acceptable thresholds, such as a high Net Promoter Score (e.g., more than 50%). A high NPS is associated with successful product launches.
But an NPS of…
What Is the CE11 (And Is It Better than the NPS)?
February 6, 2019
…NOT rely exclusively on the NPS. This analysis showed, at best, the NPS is a crude correlate of interaction behavior. I think of the NPS as a sort of common…
Evaluating NPS Significance Tests with Real-World Data
February 16, 2021
…test.
Evaluating NPS Confidence Intervals with Real-World Data
January 19, 2021
…our initial results were promising, we wanted to (1) extend our research to a collection of NPS datasets with a broader range of real-world NPS values and sample sizes, and…
Effects of Labeling the Neutral Response in the NPS
March 6, 2019
…Likelihood to Recommend (LTR) item used to compute the NPS?
For example, I received the following survey about my Xerox printer. You’ll notice the LTR item has the neutral…
The NPS and the ACSI: A Critique and an Alternative Metric
May 15, 2021
The authors compared the ACSI and NPS and argued that both have shortcomings as neither include ex-users and never-users of the brand, who are not questioned in the NPS
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UX and NPS Benchmarks of News Websites (2022)
May 10, 2022
…Promoter Scores
All the news websites received relatively low NPS (fewer promoters than detractors). The average NPS was −15%. The BBC and The Atlantic both had the highest NPS
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