Net Promoter & UX Benchmark Report for Business Software (2020)

Net Promoter & UX Benchmark Report for Business Software (2020)


Product Description

A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS) for 19 business software products from 642 current users.

Features & Benefits

  • Product Level and Summary Details for 19 products: AutoCAD, Blackboard, Box, Canvas, GitHub, GoToMeeting, Intuit Quickbooks, Salesforce, Shopify, Slack, Squarespace, Tableau, VMware, Webex, Wix, WordPress, Zendesk, ZipRecruiter, Zoom
  • Net Promoter Scores*: Product Net Promoter Scores (promoters, passives, and detractors) by product along with confidence intervals around the sample estimates.
  • SUS Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains raw SUS scores, converted percentile ranks, and corresponding letter grades.
  • UMUX-Lite Scores: measuring usefulness and usability by product.
  • Desirability Analysis: based on the Microsoft Desirability Toolkit.
  • Verbatim Response Summary 


*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld


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