A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS) for 19 business software products from 642 current users.
Features & Benefits
- Product Level and Summary Details for 19 products: AutoCAD, Blackboard, Box, Canvas, GitHub, GoToMeeting, Intuit Quickbooks, Salesforce, Shopify, Slack, Squarespace, Tableau, VMware, Webex, Wix, WordPress, Zendesk, ZipRecruiter, Zoom
- Net Promoter Scores*: Product Net Promoter Scores (promoters, passives, and detractors) by product along with confidence intervals around the sample estimates.
- SUS Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains raw SUS scores, converted percentile ranks, and corresponding letter grades.
- UMUX-Lite Scores: measuring usefulness and usability by product.
- Desirability Analysis: based on the Microsoft Desirability Toolkit.
- Verbatim Response Summary
*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld