Net Promoter & UX Benchmark Report for Consumer Software (2017)
Net Promoter & UX Benchmark Report for Consumer Software (2017)
$899.00 – $1,699.99
Product Description
A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS) for 17 consumer software products from 2164 current users.
*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld
Features & Benefits
Product Level and Summary Details for these 17 products
- Adobe Photoshop
- Adobe Reader
- Dropbox
- Google Calendar
- Google Docs
- Google Drive
- iCloud
- iTunes
- McAfee
- Excel
- PowerPoint
- Word
- Mint
- Norton
- OneDrive
- Quicken
- TurboTax
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- Net Promoter Scores: Product Net Promoter Scores (promoters, passives, and detractors) by product along with confidence intervals around the sample estimates.
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- Usability Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains raw SUS scores, converted percentile ranks, and corresponding letter grades.
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- Usefullness & Usability:UMUX-Lite scores (measuring usefulness and usability) by product
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- Referral Rate by Product: The percent of users who were referred to the product by a friend.
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- Retro-Recommend Rate: The percent of users who report having referred the product to a friend in the last 12 months.
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- Promoters Promoting: Not all promoters are created equal. The report also includes an analysis of the percent of promoters by product who also reported recommending the product in the last 12 months.
