UX & Net Promoter Benchmark Report for Flower Websites
UX & Net Promoter Benchmark Report for Flower Websites
$899.99 – $1,299.99
Product Description
An analysis of 320 participants on popular flower delivery websites: 1800-Flowers,FTD, ProFlowers and teleflora. This report contains UX benchmarks (SUPR-Q and task-metrics), Net Promoter Scores, and behavioral data from Q1 2018.
Table of Contents
Study Overview
SUPR-Q Scores
Usability
Loyalty
Trust & Credibility
Appearance
Net Promoter Scores
Brand Attitudes
Past Experiences & Visit Frequency
Price Satisfaction & Transparency
Video Observations
What to Improve
Usability Issues Detailed
Click Maps & Heatmaps
2018 to 2017 Perception Comparison
Demographic Details
