The UMUX-Lite is a popular two-item measure of perceived usability that combines perceived ratings of Ease and Usefulness, as shown in Figure 1. Figure 1: Standard version of the UMUX-Lite (standard item wording with five-point scales). Since we began regularly using the UMUX-Lite in our practice, we’ve had numerous clients ask whether it
A blank page can lead to writer’s block. Writing survey questions can also seem like trying to write the Great American Novel. It can be particularly daunting knowing that subtle word changes may lead to unanticipated responses. The good news is that you don’t have to start from scratch each time. Instead, you can follow
We’ve written extensively about question types, the elements of good and bad writing, why people forget, and common problems with survey questions. But how do you get started writing questions? Few professionals we know have taken a formal course in survey development and instead rely on their experiences or best practices. Despite being called questions,
Crafting survey questions involves thinking first about the content and then about the format (form follows function). Earlier, we categorized survey questions into four content types (attribute, behavior, ability, or sentiment) and four format classes (open-ended, closed-ended static, closed-ended dynamic, or task-based). As with any taxonomy, there are several ways to categorize response options (e.g.,
In architecture, form follows function. In survey design, question format follows content. Earlier we described four classes of survey questions. These four classes are about the form, or format, of the question (e.g., open- vs. closed-ended). But before you can decide effectively on the format, you need to choose the content of the question and
Surveys are an essential method for collecting data. But like all research methods, surveys have their limitations. Unless the survey is administered by a facilitator, a respondent has only the survey’s instructions, questions, and response options for guidance. Earlier we wrote about ways to improve the clarity of your questions and certain words to watch
Like in all research methods, many things can go wrong in surveys, from problems with sampling to mistakes in analysis. To draw valid conclusions from your survey, you need accurate responses. But participants may provide inaccurate information. They could forget the answers to questions or just answer questions incorrectly. One common reason respondents answer survey
In UX research, both studies and surveys contain a lot of questions. Getting those questions right can go a long way in improving the clarity and quality of the findings. For example, we’ve recently written about how to make survey questions clearer. And while there are many stories of how the change of a single
Fifteen minutes could save you 15%. Nationwide is on your side. You’re in good hands with Allstate. Auto insurance commercials are ubiquitous. It’s no wonder, considering the market. In 2020, the population of the United States was 331,000,000, and 230,000,000 Americans were licensed drivers. If you drive, you should have auto insurance. Until recently, most
Are people more likely to select response options that are on the left side of a rating scale? About ten years ago, we provided a brief literature review of the published evidence, which suggested that this so-called left-side bias not only existed but also was detected almost 100 years ago in some of the earliest
