Usability

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Statistics ( 51 )
Methods ( 48 )
Usability Testing ( 46 )
UX ( 41 )
Survey ( 30 )
Usability ( 25 )
User Research ( 24 )
Customer Experience ( 24 )
Sample Size ( 18 )
SUS ( 17 )
NPS ( 17 )
Usability Problems ( 16 )
Benchmarking ( 15 )
Usability Metrics ( 12 )
Qualitative ( 11 )
Rating Scale ( 11 )
Navigation ( 10 )
SUPRQ ( 9 )
Task Time ( 8 )
Market Research ( 8 )
Heuristic Evaluation ( 7 )
Task Completion ( 7 )
Metrics ( 7 )
User Experience ( 7 )
Surveys ( 7 )
Measurement ( 6 )
Questionnaire ( 5 )
Six Sigma ( 5 )
Visualizing Data ( 5 )
Mobile ( 5 )
Mobile Usability Testing ( 5 )
Usability Problem ( 5 )
Confidence Intervals ( 4 )
Task Times ( 4 )
Credibility ( 4 )
Analytics ( 4 )
Quantitative ( 4 )
Loyalty ( 4 )
Confidence ( 4 )
Research ( 4 )
Questionnaires ( 4 )
UX Maturity ( 4 )
Moderation ( 3 )
UX Metrics ( 3 )
ROI ( 3 )
Net Promoter Score ( 3 )
Card Sorting ( 3 )
Customer Segmentation ( 3 )
Task Metrics ( 3 )
Lean UX ( 3 )
Satisfaction ( 3 )
Expert Review ( 3 )
Focus Groups ( 2 )
Personas ( 2 )
SUM ( 2 )
SEQ ( 2 )
Usability Lab ( 2 )
Excel ( 2 )
Remote Usability Testing ( 2 )
Key Driver ( 2 )
Summative ( 2 )
Salary Survey ( 2 )
Cognitive Walkthrough ( 2 )
Data ( 2 )
Marketing ( 2 )
KLM ( 2 )
PhD ( 2 )
Rating Scales ( 2 )
Tree Testing ( 2 )
UX Salary Survey ( 2 )
Eye-Tracking ( 2 )
Tasks ( 2 )
UMUX-lite ( 2 )
UX Methods ( 2 )
IA ( 2 )
A/B Testing ( 2 )
Reliability ( 2 )
Findability ( 2 )
Correlation ( 2 )
Validity ( 2 )
Performance ( 1 )
Prototype ( 1 )
Site Analytics ( 1 )
Certification ( 1 )
Facilitation ( 1 )
Perceptions ( 1 )
Contextual Inquiry ( 1 )
Random ( 1 )
Five ( 1 )
Sample ( 1 )
Think Aloud ( 1 )
Crowdsourcing ( 1 )
Z-Score ( 1 )
Affinity ( 1 )
Task Completin ( 1 )
Information Architecture ( 1 )
Problem Severity ( 1 )
Errors ( 1 )
Segmentation ( 1 )
Visual Appeal ( 1 )
Software ( 1 )
Ordinal ( 1 )
protoype ( 1 )
Persona ( 1 )
User Testing ( 1 )
True Intent ( 1 )
Design ( 1 )
Unmoderated ( 1 )
Effect Size ( 1 )
Branding ( 1 )
Regression Analysis ( 1 )
Top Task Analysis ( 1 )
Margin of Error ( 1 )
Trust ( 1 )
Desktop ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
Conjoint Analysis ( 1 )
Expectations ( 1 )
Competitive ( 1 )
Quality ( 1 )
Formative ( 1 )
User Experience is a fast growing and popular field. It’s been listed as one of the best professions offering some of the best jobs. It’s not surprising then that people are interested in learning how to both get into the field and advance their career within it. I spoke with a few attendees at the UXPA annual conference in Toronto who were new to the

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Most of us take to the skies for business or a vacation (some more frequently than others). And who hasn't had a nightmare travel experience with delays, cancellations or getting bumped? While there is much written about the airline travel experience, a lot of time is also spent researching and purchasing those airline tickets online. We wanted to get a sense of what's working and

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Usability is a lot of things. It's about making interfaces easy to learn. It's about preventing errors and reducing the time to get things done. It's even about making an experience more satisfying and delightful. There are a number of methods to improve the usability of an interface. While it's hard to identify one overarching concept that's fundamental to the whole idea of usability, I

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During the height of the 2013 Christmas shopping season we surveyed online shoppers for their attitudes about the user experience of 10 popular US retail websites. In conjunction with our panel partner, Op4G, we collected and analyzed the responses of 800 participants about factors such as usability, loyalty, trust and appearance using the Standardized User Experience Percentile Rank Questionnaire (SUPR-Q). The 10 websites evaluated were:

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The quarter just ended for a graduate level class I taught on Usability at the University of Denver. Here are eleven questions I wanted to be sure everyone in the class could answer and understand. See how well you can answer some questions on the core concepts of usability, with an emphasis on usability evaluation. Links to additional information are shown after you submit your

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We've put together a visual timeline of the 100 year history of usability that we detailed in an earlier blog. This detailed infographic covers many of the key events, publications and people that have shaped the profession. If you're obsessed with usability like we are, you can also purchase a 52 inch full-color version and hang it on your wall. Zoomed-In Timeline

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It's not terribly complicated, yet it's not universally applied. When designing an application, website or product, three things help generate a more usable experience: an early focus on the users and tasks, empirical measurement, and iterative design. These three key principles were articulated by John Gould and Clayton Lewis almost 30 years ago in the seminal 1985 paper, Designing for Usability: Key Principles and What

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If you've ever wondered whether there's research to help guide a design or inform product development, then you'll likely want to look to the published literature. Despite the vast power of the internet and search engines, it's still surprisingly difficult to know where to look to find relevant, peer-reviewed research. A simple Google search will generate many blogs, some books' contents, and perhaps some articles

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The profession of usability as we know it largely started in the 1980s. Many methods have their roots in the earlier fields of Ergonomics and Human Factors which began near the beginning of the 20th century and had a strong influence through World War II. While not exhaustive, the following is a timeline of several key events, people and publications that have shaped the history

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Few things are more revealing than watching just a few users attempt tasks on a website or software. But while you're watching users you should ask them some key questions to help put the observations into perspective. Here are eight recommendations for helping quantify both attitudes and put the insightful observations into context. Software Usability-- Use the System Usability Scale (SUS): This venerable 10 item

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