User Research

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Statistics ( 51 )
Methods ( 49 )
Usability Testing ( 46 )
UX ( 43 )
Survey ( 30 )
Usability ( 25 )
User Research ( 24 )
Customer Experience ( 24 )
Sample Size ( 18 )
Benchmarking ( 18 )
SUS ( 17 )
NPS ( 17 )
Usability Problems ( 16 )
Usability Metrics ( 12 )
Rating Scale ( 11 )
Qualitative ( 11 )
SUPRQ ( 10 )
Navigation ( 10 )
Task Time ( 8 )
Market Research ( 8 )
Metrics ( 8 )
Measurement ( 8 )
Surveys ( 7 )
User Experience ( 7 )
Heuristic Evaluation ( 7 )
Task Completion ( 7 )
Six Sigma ( 5 )
Mobile Usability Testing ( 5 )
Visualizing Data ( 5 )
Usability Problem ( 5 )
Net Promoter Score ( 5 )
Questionnaire ( 5 )
Mobile ( 5 )
Confidence ( 4 )
Analytics ( 4 )
Questionnaires ( 4 )
Research ( 4 )
UX Maturity ( 4 )
Moderation ( 4 )
Credibility ( 4 )
Confidence Intervals ( 4 )
Task Times ( 4 )
Loyalty ( 4 )
Quantitative ( 4 )
Expert Review ( 3 )
Customer Segmentation ( 3 )
Satisfaction ( 3 )
UX Metrics ( 3 )
Card Sorting ( 3 )
Task Metrics ( 3 )
Rating Scales ( 3 )
Lean UX ( 3 )
ROI ( 3 )
Validity ( 2 )
Correlation ( 2 )
Key Driver ( 2 )
Reliability ( 2 )
Excel ( 2 )
PhD ( 2 )
Summative ( 2 )
Cognitive Walkthrough ( 2 )
KLM ( 2 )
SEQ ( 2 )
Usability Lab ( 2 )
UMUX-lite ( 2 )
Certification ( 2 )
Eye-Tracking ( 2 )
Marketing ( 2 )
SUM ( 2 )
Personas ( 2 )
UX Methods ( 2 )
Tasks ( 2 )
Data ( 2 )
Salary Survey ( 2 )
Remote Usability Testing ( 2 )
Tree Testing ( 2 )
Focus Groups ( 2 )
Findability ( 2 )
A/B Testing ( 2 )
IA ( 2 )
UX Salary Survey ( 2 )
Problem Severity ( 1 )
Site Analytics ( 1 )
Information Architecture ( 1 )
Contextual Inquiry ( 1 )
Desktop ( 1 )
Ordinal ( 1 )
Crowdsourcing ( 1 )
Sample ( 1 )
Five ( 1 )
Random ( 1 )
Think Aloud ( 1 )
Errors ( 1 )
Trust ( 1 )
Formative ( 1 )
Perceptions ( 1 )
Performance ( 1 )
Facilitation ( 1 )
protoype ( 1 )
Unmoderated Research ( 1 )
Prototype ( 1 )
Task Completin ( 1 )
Z-Score ( 1 )
Affinity ( 1 )
Visual Appeal ( 1 )
True Intent ( 1 )
Conjoint Analysis ( 1 )
Regression Analysis ( 1 )
Branding ( 1 )
Expectations ( 1 )
Competitive ( 1 )
Task Randomization ( 1 )
Test Metrics ( 1 )
Quality ( 1 )
Metric ( 1 )
Software ( 1 )
Unmoderated ( 1 )
Design ( 1 )
Top Task Analysis ( 1 )
Effect Size ( 1 )
User Testing ( 1 )
Segmentation ( 1 )
Persona ( 1 )
Margin of Error ( 1 )
When we have a good experience with a service or product, we enjoy it, tell our friends, and will probably use that service or product again. But when we have a frustrating or poor experience, such as the occurrence of message boxes relentlessly popping up during sporting events, we hate the product, tell our friends about our bad experience, post it to Twitter, and we

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In 1906 Vilfredo Pareto, an Italian economist, observed that wealth was unequally distributed in Italy. He noted that 80% of the land and wealth was owned by 20% of the people. A similar relationship can be observed in the wealth and income across most countries. A minority of the population tends to generate the majority of the income and controls most of the wealth. For

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You can't conduct user research without users. But rarely can we talk to all users in the population we're studying, whether they be consumers, lawyers, doctors or iPhone users. Instead, we need to select a subset of the population and use this sample of users to make general inferences about the unknown total user population. This can be used for estimating attitudes toward products, average

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Computers are supposed to make life easier. There are many reasons why users are forced to take extra steps, remember things or be inconvenienced just to accomplish tasks. Not all of them are good reasons. I've listed 14 of the more frequent/painful burdens I experience in the hope we can shift more of the burden from the human back to the computer. Asking for your

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