Features & Benefits

• Product Level and Summary Details for 5 products: Google Meet, GoToMeeting, Microsoft Teams, WebEx, Zoom
• Net Promoter Scores*: Product Net Promoter Scores (promoters, passives, and detractors) by product along with confidence intervals around the sample estimates.
• SUS Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains raw SUS scores, converted percentile ranks, and corresponding letter grades.
• UX-Lite Scores: Measuring perceived usefulness and ease of use by product.
• Verbatim Response Summary: Summary of key issues for each product.
• TAC-10: Standardized measure of tech savviness.

*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld; UX-Lite is a registered trademark of MeasuringU; TAC-10 is trademarked by MeasuringU

Individual License: provides one person within an organization access to the license.

Site License: provides multiple people within the organization access to the license.