UX & NPS Benchmark Report for Business Information Websites (2022)
UX & NPS Benchmark Report for Business Information Websites (2022)
$1,999.00 – $3,999.00
Product Description
An analysis of 183 participant experiences using nine popular business information websites: Google Reviews, Tripadvisor, and Yelp.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.
Table of Contents
- Executive Summary
- Study Design Details
- SUPR-Q & NPS
- UX-Lite
- Platform Usage
- Reasons for Use (Top Tasks)
- Likelihood for Continued Use
- Attitudes for Discontinued Use (PMF)
- Website Brand Attitude
- SUPR-Qm Mobile App Scores
- Key Drivers of UX Quality
- Areas for Improvement
- Verbatim Comments
- Usability Issues
- Appendix
- Demographics
Individual License: provides one person within an organization access to the license.
Site License: provides multiple people within the organization access to the license.
