UX & NPS Benchmark Report for Business Information Websites (2022)

UX & NPS Benchmark Report for Business Information Websites (2022)

$1,999.00 – $3,999.00

License Type

Clear

Product Description

An analysis of 183 participant experiences using nine popular business information websites: Google Reviews, Tripadvisor, and Yelp.

This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.

Table of Contents

Executive Summary
Study Design Details
SUPR-Q & NPS
UX-Lite
Platform Usage
Reasons for Use (Top Tasks)
Likelihood for Continued Use
Attitudes for Discontinued Use (PMF)
Website Brand Attitude
SUPR-Qm Mobile App Scores
Key Drivers of UX Quality
Areas for Improvement
- Verbatim Comments
- Usability Issues
Appendix
- Demographics

Individual License: provides one person within an organization access to the license.

Site License: provides multiple people within the organization access to the license.