UX & NPS Benchmark Report for News Websites (2022)
UX & NPS Benchmark Report for News Websites (2022)
$1,999.00 – $3,999.00
Product Description
An analysis of 675 participants on 14 popular news websites: The Atlantic, BBC, BuzzFeed, CNN, Fox News, The Guardian, HuffPost, The New York Times, Refinery 29, Rolling Stone, Travel + Leisure, Vice, The Wall Street Journal, The Washington Post.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.
Table of Contents
- Executive Summary
- Study Design Details
- SUPR-Q & NPS Summary
- Key Findings: SUPR-Q & NPS
- Estimated SUS Scores
- UX-Lite
- Overall Website Brand Attitude
- Likelihood to Continue Visiting
- Platform Usage
- Likelihood for Continued Use
- Attitudes for Discontinued Use (PMF)
- Key Drivers of UX Quality
- SUPR-Qm Mobile App Scores
- Areas for Improvement
- Verbatim Comments
- Issue Screenshots
- 2017 vs. 2022 Comparison
- Appendix: Demographics
Individual License: provides one person within an organization access to the license.
Site License: provides multiple people within the organization access to the license.
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