UX & NPS Benchmark Report for Home Improvement Websites (2023)
UX & NPS Benchmark Report for Home Improvement Websites (2023)
Price range: $1,999.00 through $3,999.00
Product Description
A retrospective analysis of 311 participants’ experiences using 6 popular home improvement websites: Ace, Harbor Freight, The Home Depot, Lowe’s, Menards, and True Value.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.
Table of Contents
- Executive Summary
- Study Design
- SUPR-Q & NPS
- SUS
- UX-Lite
- Website Brand Attitude
- Platform Use and Experience
- Likelihood for Continued Use
- Key Drivers of UX Quality
- Mobile Ratings
- Areas for Improvement
- Best & Worst
- Appendix (Demographics)
Individual License: provides one person within an organization access to the license.
Site License: provides multiple people within the organization access to the license.
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