UX & Net Promoter Benchmark Report for State Government Websites


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Product Description

An analysis of 437 participants on five state government websites: CA.gov, Colorado.gov, Illinois.gov, MyFlorida.com, and NY.gov. This report contains UX benchmarks (SUPR-Q and task-metrics), Net Promoter Scores, a Key Driver Analysis and behavioral data from February 2-10 2018.


Table of Contents

Study Overview
SUPR-Q Scores
Trust & Credibility
Key Findings SUPR-Q & NPS- Perception Study
Past Experiences & Visit Frequency
Key Drivers of UX Quality
Key Findings SUPR-Q & NPS - Usability Study
2012 to 2018 Comparison

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