UX & Net Promoter Benchmark Report for State Government Websites
UX & Net Promoter Benchmark Report for State Government Websites
UX & Net Promoter Benchmark Report for State Government Websites
Price range: $599.99 through $799.99
Product Description
An analysis of 437 participants on five state government websites: CA.gov, Colorado.gov, Illinois.gov, MyFlorida.com, and NY.gov. This report contains UX benchmarks (SUPR-Q and task-metrics), Net Promoter Scores, a Key Driver Analysis and behavioral data from February 2-10 2018.
Table of Contents
Study Overview
SUPR-Q Scores
Usability
Loyalty
Trust & Credibility
Appearance
Key Findings SUPR-Q & NPS- Perception Study
Past Experiences & Visit Frequency
Key Drivers of UX Quality
Key Findings SUPR-Q & NPS – Usability Study
2012 to 2018 Comparison
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