An analysis of 437 participants on five state government websites: CA.gov, Colorado.gov, Illinois.gov, MyFlorida.com, and NY.gov. This report contains UX benchmarks (SUPR-Q and task-metrics), Net Promoter Scores, a Key Driver Analysis and behavioral data from February 2-10 2018.
Table of Contents
Trust & Credibility
Key Findings SUPR-Q & NPS- Perception Study
Past Experiences & Visit Frequency
Key Drivers of UX Quality
Key Findings SUPR-Q & NPS – Usability Study
2012 to 2018 Comparison