UX Benchmark Report for University Websites

UX Benchmark Report for University Websites


Product Description

An analysis of 402 participants on five university websites: colostate.edu, devry.edu, harvard.edu, psu.edu, and stanford.edu. This report contains UX benchmarks (SUPR-Q and task-metrics), Net Promoter Scores, a Key Driver Analysis and behavioral data from March 2-3, 2018.


Table of Contents

Study Overview
SUPR-Q Scores
Trust & Credibility
Key Findings SUPR-Q & NPS- Perception Study
Past Experiences & Visit Frequency
Key Drivers of UX Quality
Key Findings SUPR-Q & NPS – Usability Study
2012 to 2018 Comparison

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