Net Promoter & UX Benchmark Report for Business Software (2022)

Net Promoter & UX Benchmark Report for Business Software (2022)


Product Description

A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS, UX-Lite) for 21 business software products from 732 current users.

Features & Benefits

  • Product Level and Summary Details for 21 products: AutoCAD, Blackboard, Box, Canvas, GitHub, GoToMeeting, QuickBooks, MailChimp, Oracle, Salesforce, Shopify, Slack, Squarespace, SurveyMonkey, Tableau, VMware, WebEx, WordPress, Zendesk, ZipRecruiter, Zoom
  • Net Promoter Scores*: Product Net Promoter Scores (promoters, passives, and detractors) by product along with confidence intervals around the sample estimates.
  • SUS Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains raw SUS scores, converted percentile ranks, and corresponding letter grades.
  • UX-Lite Scores: measuring usefulness and usability by product.
  • Product-Market Fit (PMF)
  • Verbatim Response Summary


*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld


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