UX and NPS Benchmarks of Theme Park Websites (2023)
…(but not all) participants, this was the first time they had worked with the website.
Quality of the Theme Park Website UX: SUPR-Q
The SUPR-Q is a standardized questionnaire…
…(but not all) participants, this was the first time they had worked with the website.
Quality of the Theme Park Website UX: SUPR-Q
The SUPR-Q is a standardized questionnaire…
An analysis of 707 participants on of seven US airlines websites: Alaska, American Airlines, Delta, Frontier, JetBlue, Southwest, and United. This report contains UX benchmarks (SUPR-Q and SUS Equivalents),
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An analysis of 328 participants on five video streaming entertainment websites: Disney+, HBO Now, Hulu, Netflix, Prime Video. This report contains UX benchmarks (SUPR-Q and Net Promoter Scores), Areas of
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…contains UX benchmarks (SUPR-Q¬†and SUS Equivalents), Net Promoter Scores, Areas of Improvement, Key Driver Analysis, Key Findings, Analysis and comparison to 2014 data. The data was collected in February 2019.
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An analysis of 307 participants on six popular seller marketplace websites: craigslist, eBay, Etsy, Facebook Marketplace, OfferUp, Poshmark.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and
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An analysis of 462 participants on nine popular mass merchant websites: Amazon, CVS Pharmacy, Kohl’s, Macy’s, Rite Aid, Target, Walgreens, Walmart, Wayfair.
This report contains UX benchmarks (SUPR-Q,
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…and United, plus analysis of think-aloud usability test sessions for Delta, Frontier, Ryanair, and United.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses,…
An analysis of 269 participants on 5 popular real estate websites: Apartments.com, Realtor.com, Redfin, Trulia, and Zillow.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite),
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An analysis of 390 participants on eight popular grocery websites: Food Lion, H-E-B, Kroger, Meijer, Publix, Safeway, Walmart, and Whole Foods.
This report contains UX benchmarks (SUPR-Q, Net
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…Travel + Leisure, Vice, The Wall Street Journal, The Washington Post.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.
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