…ease with prior experience (e.g., retrospective benchmarks) collect attitudinal data.
An alternative to empirical methods is to use analytic methods that, because they are evaluative, also typically happen later…
An analysis of 183 participant experiences using nine popular business information websites: Google Reviews, Tripadvisor, and Yelp.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite),
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An analysis of 328 participants on five video streaming entertainment websites: Disney+, HBO Now, Hulu, Netflix, Prime Video. This report contains UX benchmarks (SUPR-Q and Net Promoter Scores), Areas of
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…Ace, Harbor Freight, The Home Depot, Lowe’s, Menards, and True Value.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Key Driver Analyses, and Areas of Improvement.
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…sorting, conjoint/max-diff, file-upload, visual analog scales, and integrated standardized metrics like SUPR-Q and SEQ benchmarks address the complex nature of UX research studies that often blend into market research.
Platform…
An analysis of 163 participants on three popular vacation rental websites: Airbnb, Vrbo, and HomeAway. This report contains UX benchmarks (SUPR-Q and Net Promoter Scores), Areas of Improvement, Key Driver
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An analysis of 234 participants’ experiences using five popular ticketing websites: AXS, SeatGeek, StubHub, Ticketmaster, and Vivid Seats.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and
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…compare your NPS with published benchmarks. Don’t forget that comparability is one of the strongest arguments for using the Net Promoter Score! If you’re going to ask users how likely…
An analysis of 602 participants on six personal banking websites: Bank of America, Chase, PNC Bank, TD Bank, US Bank, and Wells Fargo. This report contains UX benchmarks (SUPR-Q
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A 150 page guide that provides background, benchmarks and best practices for using the System Usability Scale. Compare your SUS score to 500 other applications, compute the needed sample
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