An analysis of 220 participants on four popular food delivery websites: DoorDash, Grubhub, Postmates, Uber Eats. This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UMUX-Lite), Areas of Improvement,
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An analysis of 204 participants on four nutrition or fitness websites: Livestrong, ChooseMyPlate, MyFitnessPal, and Weight Watchers (WW). This report contains UX benchmarks (SUPR-Q and Net Promoter Scores), Areas of
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…Bank, US Bank, and Wells Fargo.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), and Areas of Improvement based on participants’ comments and our expert review.
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An analysis of 301 participants on six popular auto insurance websites: Allstate, GEICO, Liberty Mutual, Nationwide, Progressive, and State Farm. This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and
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…36 participants were asked to go to an assigned website and find a sofa that met specific criteria.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite),…
An analysis of 163 participants on three popular vacation rental websites: Airbnb, Vrbo, and HomeAway. This report contains UX benchmarks (SUPR-Q and Net Promoter Scores), Areas of Improvement, Key Driver
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…go to their assigned website and find a hotel in Orlando that met specific criteria.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite), Areas of Improvement…
An analysis of 256 participants on five retail outdoors websites: Backcountry, Bass Pro Shops, Dick’s Sporting Goods, REI¬† and Sierra Trading Post. This report contains UX benchmarks (SUPR-Q and
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An analysis of 233 participants on four popular pet supplies websites or apps: 1-800-PetMeds, Chewy.com, Petco, and PetSmart. This report contains UX benchmarks (SUPR-Q and Net Promoter Scores), Areas of
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An analysis of 183 participant experiences using nine popular business information websites: Google Reviews, Tripadvisor, and Yelp.
This report contains UX benchmarks (SUPR-Q, Net Promoter Scores, and UX-Lite),
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