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UMUX-lite

by Jeff Sauro, PhD and Jim Lewis, PhD | May 12, 2020

Browse Content by Topic

UX ( 73 )
 Methods ( 62 )
 Usability Testing ( 53 )
 Statistics ( 51 )
 Survey ( 36 )
 Benchmarking ( 32 )
 Usability ( 32 )
 NPS ( 31 )
 Customer Experience ( 30 )
 User Research ( 28 )
 SUS ( 25 )
 Rating Scale ( 21 )
 Net Promoter Score ( 21 )
 Sample Size ( 19 )
 Usability Problems ( 17 )
 Metrics ( 16 )
 Measurement ( 15 )
 Validity ( 14 )
 User Experience ( 14 )
 Satisfaction ( 13 )
 Usability Metrics ( 13 )
 Questionnaires ( 13 )
 SUPRQ ( 12 )
 Qualitative ( 11 )
 Surveys ( 11 )
 Navigation ( 10 )
 Rating Scales ( 10 )
 Market Research ( 9 )
 Reliability ( 9 )
 SUPR-Q ( 9 )
 Task Time ( 8 )
 Heuristic Evaluation ( 8 )
 UX Metrics ( 8 )
 Questionnaire ( 7 )
 Task Completion ( 7 )
 Mobile Usability Testing ( 6 )
 UMUX-lite ( 6 )
 Analytics ( 6 )
 Mobile ( 6 )
 Research ( 5 )
 Six Sigma ( 5 )
 Usability Problem ( 5 )
 SEQ ( 5 )
 Unmoderated Research ( 5 )
 Visualizing Data ( 5 )
 UX Methods ( 4 )
 Quantitative ( 4 )
 Moderation ( 4 )
 Task Times ( 4 )
 Loyalty ( 4 )
 Confidence Intervals ( 4 )
 UX Maturity ( 4 )
 Credibility ( 4 )
 Expert Review ( 4 )
 Confidence ( 4 )
 ROI ( 3 )
 Task Metrics ( 3 )
 Card Sorting ( 3 )
 Customer Segmentation ( 3 )
 Lean UX ( 3 )
 PURE ( 3 )
 Usability Lab ( 3 )
 Desirability ( 3 )
 Correlation ( 2 )
 Marketing ( 2 )
 Excel ( 2 )
 Remote Usability Testing ( 2 )
 PhD ( 2 )
 Branding ( 2 )
 Data ( 2 )
 Prototype ( 2 )
 Eye-Tracking ( 2 )
 Salary Survey ( 2 )
 Tasks ( 2 )
 Key Driver ( 2 )
 UX Salary Survey ( 2 )
 Summative ( 2 )
 Findability ( 2 )
 A/B Testing ( 2 )
 KLM ( 2 )
 Cognitive Walkthrough ( 2 )
 IA ( 2 )
 Tree Testing ( 2 )
 Focus Groups ( 2 )
 Personas ( 2 )
 SUM ( 2 )
 Microsoft Desirability Toolkit ( 1 )
 NSAT ( 1 )
 Voice Interaction ( 1 )
 User-Centred Design ( 1 )
 LTR ( 1 )
 PSSUQ ( 1 )
 TAM ( 1 )
 CSUQ ( 1 )
 Delight ( 1 )
 Customer effort ( 1 )
 Desktop ( 1 )
 Problem Severity ( 1 )
 Information Architecture ( 1 )
 RITE ( 1 )
 Contextual Inquiry ( 1 )
 MUSiC ( 1 )
 ISO ( 1 )
 Cumulative Graphs ( 1 )
 History of usability ( 1 )
 Meeting software ( 1 )
 Formative testing ( 1 )
 CUE ( 1 )
 UEQ ( 1 )
 Likert ( 1 )
 Site Analytics ( 1 )
 consumer software ( 1 )
 b2b software ( 1 )
 Mobile Usability ( 1 )
 Hedonic usability ( 1 )
 AttrakDiff2 ( 1 )
 meCUE2.0 ( 1 )
 Certification ( 1 )
 Segmentation ( 1 )
 Think Aloud ( 1 )
 Persona ( 1 )
 Random ( 1 )
 Crowdsourcing ( 1 )
 Five ( 1 )
 Sample ( 1 )
 Software ( 1 )
 User Testing ( 1 )
 Effect Size ( 1 )
 True Intent ( 1 )
 Visual Appeal ( 1 )
 Trust ( 1 )
 Top Task Analysis ( 1 )
 Formative ( 1 )
 Unmoderated ( 1 )
 Design Thinking ( 1 )
 Design ( 1 )
 Ordinal ( 1 )
 Perceptions ( 1 )
 Quality ( 1 )
 protoype ( 1 )
 Facilitation ( 1 )
 Test Metrics ( 1 )
 Task Randomization ( 1 )
 Moderating ( 1 )
 Margin of Error ( 1 )
 Metric ( 1 )
 Errors ( 1 )
 Competitive ( 1 )
 Regression Analysis ( 1 )
 Z-Score ( 1 )
 Performance ( 1 )
 Conjoint Analysis ( 1 )
 Affinity ( 1 )
 Task Completin ( 1 )
 Expectations ( 1 )
 moderated ( 1 )

Consumer Software UX & NPS Benchmarks 2020

By Jeff Sauro, PhD and Jim Lewis, PhD . May 12, 2020 . Tags: , , , ,
Software dominates our professional and personal lives. A product's usability, in addition to its features and capabilities, is an important influence on how likely users are to adopt new technology and recommend the software. Between 30 and 60% of the variation in Net Promoter Scores is determined by a product's usability. Customers tend to recommend products they have positive experiences with. Similarly, bad experiences lead customers

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The User Experience of Meeting Software

By Jeff Sauro, PhD and Jim Lewis, PhD . April 28, 2020 . Tags: , , ,
If you’ve had a meeting recently it was probably a virtual meeting. The use of online meeting software with integrated video and screen sharing capabilities, such as Zoom and Google Hangouts, has been growing for years. To say the usage has now skyrocketed is probably an understatement. Online meetings are ubiquitous in business and are now common in education and personal use. Children attend classes

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Business Software UX & NPS Benchmarks (2020)

By Jim Lewis, PhD and Jeff Sauro, PhD . May 5, 2020 . Tags: , , ,
Despite the attention consumer-based mobile apps, websites, and software get, a lot of the world depends on business software. Business software supports core functions for organizations such as productivity tracking, communication, accounting, and sales. Several products also have a fair amount of crossover between business and consumer usage. Along with their features and capabilities, the user experience of software is a key determinant of how

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10 Things to Know about the Technology Acceptance Model

By Jeff Sauro, PhD . May 7, 2019 . Tags: ,
A usable product is a better product. But even the most usable product isn’t adequate if it doesn’t do what it needs to. Products, software, websites, and apps need to be both usable and useful for people to “accept” them, both in their personal and professional lives. That’s the idea behind the influential Technology Acceptance Model (TAM). Here are 10 things to know about the TAM.

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Recent Advances with the System Usability Scale

By Jeff Sauro, PhD . November 7, 2017 . Tags: ,
The System Usability Scale (SUS) is the most widely used questionnaire for measuring the perception of usability. It’s been around for more than 30 years. While its original term “system” has fallen somewhat out of favor, its usage has not—with thousands of citations in the literature. The system can be anything from business software, consumer software, websites, mobile apps, or hardware. With such wide usage

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Measuring Usability: From the SUS to the UMUX-Lite

By Jeff Sauro, PhD . October 10, 2017 . Tags: , ,
Many researchers are familiar with the SUS, and for good reason. It’s the most commonly used and widely cited questionnaire for assessing the perception of the ease of using a system (software, website, or interface). Despite being short—10 items—the SUS has a fair amount of redundancy given it only measures one construct (perceived usability). While some redundancy is good to improve reliability, shorter questionnaires are

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