Topics
Topics
UX Practitioners’ Satisfaction with Pay Transparency
Is sharing pay information a good idea? What happens when companies share more about how they pay their people? So-called pay transparency refers to company policies that encourage the sharing of compensation-related information, such as salary ranges, pay scales, and compensation structures. This information may be supplied to current employees, job candidates, or the public.
What UX Hiring Managers Want and What UX Practitioners Report Doing (2025)
Is there a misalignment in skills in the UX profession? Specifically, when UX managers are hiring, is there a misalignment in what applicants and current practitioners report doing and the skills managers need? In a previous article, we did a deep dive into what UX practitioners reported doing in the 2024 UXPA salary survey, tracking
Ten Things to Know About the SUPR-Qm
We use our mobile phones a lot. Planning trips, sending money, following our favorite influencers, keeping in touch with friends and family. While it seems commonplace now, the capabilities of our mobile phones and their applications provide a high level of convenience and speed (for better or worse) to our leisure and business. The mobile
UX Professionals’ Job Satisfaction (2024–2025)
The last couple of years have not been easy for those in the UX profession. With an increase in layoffs and AI disruption, uncertainty has grown about job security and even whether to leave the profession entirely. How has this uncertainty affected the current satisfaction that UX professionals feel about their job? What you do
UX and NPS Benchmarks of International Banking Websites (2025)
Banking isn’t limited by borders. No matter what language you speak, there’s a universal need to save and access money, check balances, transfer money, and pay people. What’s also universal with digital banking is the inevitable friction caused by security concerns and troublesome user interfaces. While our previous SUPR-Q® benchmark reports have focused on U.S.
How to Score and Interpret the Five-Item SUPR-Qm V2
We developed the SUPR-Qm® to measure the uniqueness of the mobile app user experience. You can measure mobile apps using technology-agnostic questionnaires such as the UX-Lite® and SUS. But our research and experience suggest that the mobile app experience warrants a tailored questionnaire, like how the SUPR-Q is for websites. People have different expectations for
The User Experience of AI-Based Chat Software (2025)
AI is rapidly changing. By the time we write about the latest features and performance benchmarks, they are replaced by newer features and benchmarks. But are all those features and benchmarks noticed by users? Perhaps. The speed of change in AI shouldn’t stop us from taking a snapshot of the user experience. Even with rapidly
Verifying the Stability of the Five-Item SUPR-Qm V2
We developed the SUPR-Qm® in 2017 to measure the quality of the mobile app experience. Its original form had 16 items. That is long for a UX questionnaire (e.g., the SUS has ten and the SUPR-Q® has eight). The reason it had 16 items was that it was developed using a technique called Rasch analysis,
The Methods UX Professionals Use (2024)
User experience research has a wide variety of methods. The variety can be both inspiring and daunting—where do you start, what should you master? We recommend two approaches to extend your knowledge of UX methods. First, understand how the many methods relate by reviewing our taxonomy. Second, understand which methods are used the most and
UX and NPS Benchmarks of Pet Websites (2025)
Pets aren’t just family; they’re big business. The expectation for the U.S. is that owners will spend a total of $157 billion by the end of 2025 and will spend close to $200 billion in 2030. In 2024, U.S. pet owners spent over $28 billion buying pet food and supplies online (up 2.6% year-over-year), with
How to Weight Percentages
What should you do when your sample doesn’t match the known population composition on key variables like prior experience? One approach is to weight your data to rebalance the sample. In a previous article, we discussed how to weight means (such as from rating scales) when there are differences between group proportions in a sample
Is It OK to Edit the Wording of Standardized UX Questions?
The word “standardized” conjures memories of high-stakes tests. In the context of UX research, when we talk of standardization, we’re often referring to standardized questionnaires. Standardized questionnaires have gone through the process of psychometric validation. That means the items being used have gone through dozens or hundreds of possible variations, and the final versions are