Products

UX & Net Promoter Benchmark Report for Consumer Banking Websites

An analysis of 602 participants on six personal banking websites: Bank of America, Chase, PNC ...

UX & Net Promoter Benchmark Report for Federal Government Websites

An analysis of 402 participants on five government websites: IRS.gov, NASA.gov, NPS.gov, USA.gov, and USPS.gov. ...

UX Benchmark Report for Health Insurance Websites (2018)

An analysis of 495 participants on five health insurance websites: Aetna, Anthem, Humana, Cigna, Kaiser ...

Benchmarking the User Experience (Digital Copy)

Benchmarking the User Experience is a practical book about how to measure the user experience ...

UX Benchmark Report for University Websites

An analysis of 402 participants on five university websites: colostate.edu, devry.edu, harvard.edu, psu.edu, and stanford.edu. ...

UX & Net Promoter Benchmark Report for State Government Websites

An analysis of 437 participants on five state government websites: CA.gov, Colorado.gov, Illinois.gov, MyFlorida.com, and ...

UX & Net Promoter Benchmark Report for News Websites

An analysis of 564 participants on seven news websites: BBC, CNN, Fox News, The Huffington ...

UX & Net Promoter Benchmark Report for Social Media Websites

An analysis of 195 participants on four social media desktop websites: Facebook, Instagram, Twitter and ...

UX & Net Promoter Benchmark Report for Flower Websites

An analysis of 320 participants on popular flower delivery websites: 1800-Flowers,FTD, ProFlowers and teleflora. This ...

UX & Net Promoter Benchmark Report for Wireless Carrier Websites

An analysis of 393 participants on popular wireless carrier websites: AT&T, Verizon, T-Mobile, BT, and ...

UX & Net Promoter Benchmark Report for Hotel Websites (2017)

This detailed benchmark report contains UX measures of the hotel website user experience, and includes ...

UX Maturity Industry Report (2017)

A comprehensive report on the UX maturity or companies and organizations.  Data was collected from ...

Net Promoter & UX Benchmark Report for Consumer Software (2017)

A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS) for 17 consumer ...

Net Promoter & UX Benchmark Report for Business Software (2017)

A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS) for 13 business ...

UX & Net Promoter Benchmark Report for Retail Websites (2016)

A detailed benchmark report containing critical measures of the retail website user experience, including SUPR-Q ...

UX & Net Promoter Benchmarks for Entertainment Websites

An analysis of 227 participants on popular entertainment websites: Netflix, Vudu, HBO Go, Amazon Instant ...

Software Net Promoter & Usability Benchmark Report (2014)

A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS) for 20 software ...

Airline & Aggregator Website Net Promoter and Usability Benchmarks

A benchmark report with usability, trust and appearance scores from the SUPR-Q, Net Promoter Scores....

Usability & Net Promoter Benchmark Report for Retail Websites

A benchmark report with usability, trust and appearance scores from the SUPR-Q, Net Promoter Scores, ...

Quantitative Starter Package for Educational Use

The Quantitative Starter Package for Educational Use includes: 1).  Jeff Sauro’s book How To Conduct ...

Usability Statistics Package Expanded Education Edition

An educational license for the popular Usability Statistics Package calculator....

Usability & Net Promoter Benchmarks for Healthcare Websites

An analysis of 500 healthcare customers recent online experiences. This report contains usability and Net ...

Practical Statistics for User Research 1: Tutorial

A 2.5 hour tutorial covering two core skills in user research: confidence intervals and comparing ...

Excel and R Companion Book to Quantifying the User Experience (2nd Ed)

The book provides step-by-step screen shots on how to solve the most common statistical problems ...

SUPR-Q Full License

The SUPR-Q (Standardized User Experience Percentile Rank Questionnaire) is an 8 item questionnaire for measuring ...

A Practical Guide to the System Usability Scale (SUS)

A 150 page guide that provides background, benchmarks and best practices for using the System ...

SUS Calculator

The Excel calculator provides everything you need to do with SUS. It prevents improper coding, ...

SUS Guide & Calculator Package

This package contains both the SUS Calculator and 150 page Practical Guide to SUS. It ...

zScore Package

This package contains both the popular 51 page Crash Course in zScores tutorial and the ...

Survey Sample Size Package

A 27 page how-to-guide and Excel calculator that computes sample sizes for rating scales and ...

Crash Course in Z-Scores

A complete and concise 51 page tutorial on how to compute, interpret and use of ...

Quantitative Starter Package for Usability Testing

A package of the popular How to Conduct a Quantitative Usability Test Report and four ...

Problem Frequency Calculator

Estimate how many users will experience a problem you see in a small sample usability ...

Average Task Time Calculator

An excel calculator for task times that provides an easy way to compute the geometric ...

A Practical Guide to Measuring Usability

Do you know how to measure usability? Do you have questions about the benefits and ...

zScore Calculator

An excel calculator that provides an easy way to find the area under the normal ...

Confidence Interval Comparison Calculator

Compare the four different binomial confidence calculations: Adjusted-Wald, Wald, Exact and Score in an Excel ...

Usability Statistics Package Expanded

Calculate the common statistical tests, sample sizes and use some advanced statistical tests on usability ...

Usability Statistics Package

Use these sets of calculators to compute the most common statistical tests on usability data. ...

UX & Net Promoter Benchmark Report for Consumer Banking Websites

An analysis of 602 participants on six personal banking websites: Bank of America, Chase, PNC ...

UX & Net Promoter Benchmark Report for Federal Government Websites

An analysis of 402 participants on five government websites: IRS.gov, NASA.gov, NPS.gov, USA.gov, and USPS.gov. ...

UX Benchmark Report for Health Insurance Websites (2018)

An analysis of 495 participants on five health insurance websites: Aetna, Anthem, Humana, Cigna, Kaiser ...

UX Benchmark Report for University Websites

An analysis of 402 participants on five university websites: colostate.edu, devry.edu, harvard.edu, psu.edu, and stanford.edu. ...

UX & Net Promoter Benchmark Report for State Government Websites

An analysis of 437 participants on five state government websites: CA.gov, Colorado.gov, Illinois.gov, MyFlorida.com, and ...

UX & Net Promoter Benchmark Report for News Websites

An analysis of 564 participants on seven news websites: BBC, CNN, Fox News, The Huffington ...

UX & Net Promoter Benchmark Report for Social Media Websites

An analysis of 195 participants on four social media desktop websites: Facebook, Instagram, Twitter and ...

UX & Net Promoter Benchmark Report for Flower Websites

An analysis of 320 participants on popular flower delivery websites: 1800-Flowers,FTD, ProFlowers and teleflora. This ...

UX & Net Promoter Benchmark Report for Wireless Carrier Websites

An analysis of 393 participants on popular wireless carrier websites: AT&T, Verizon, T-Mobile, BT, and ...

UX & Net Promoter Benchmark Report for Hotel Websites (2017)

This detailed benchmark report contains UX measures of the hotel website user experience, and includes ...

UX Maturity Industry Report (2017)

A comprehensive report on the UX maturity or companies and organizations.  Data was collected from ...

Net Promoter & UX Benchmark Report for Consumer Software (2017)

A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS) for 17 consumer ...

Net Promoter & UX Benchmark Report for Business Software (2017)

A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS) for 13 business ...

UX & Net Promoter Benchmark Report for Retail Websites (2016)

A detailed benchmark report containing critical measures of the retail website user experience, including SUPR-Q ...

UX & Net Promoter Benchmarks for Entertainment Websites

An analysis of 227 participants on popular entertainment websites: Netflix, Vudu, HBO Go, Amazon Instant ...

Software Net Promoter & Usability Benchmark Report (2014)

A comprehensive benchmark report with Net Promoter Scores and Usability Scores (SUS) for 20 software ...

Airline & Aggregator Website Net Promoter and Usability Benchmarks

A benchmark report with usability, trust and appearance scores from the SUPR-Q, Net Promoter Scores....

Usability & Net Promoter Benchmark Report for Retail Websites

A benchmark report with usability, trust and appearance scores from the SUPR-Q, Net Promoter Scores, ...

Usability & Net Promoter Benchmarks for Healthcare Websites

An analysis of 500 healthcare customers recent online experiences. This report contains usability and Net ...

Benchmarking the User Experience (Digital Copy)

Benchmarking the User Experience is a practical book about how to measure the user experience ...

Excel and R Companion Book to Quantifying the User Experience (2nd Ed)

The book provides step-by-step screen shots on how to solve the most common statistical problems ...

A Practical Guide to the System Usability Scale (SUS)

A 150 page guide that provides background, benchmarks and best practices for using the System ...

Crash Course in Z-Scores

A complete and concise 51 page tutorial on how to compute, interpret and use of ...

A Practical Guide to Measuring Usability

Do you know how to measure usability? Do you have questions about the benefits and ...

Usability Statistics Package Expanded Education Edition

An educational license for the popular Usability Statistics Package calculator....

SUS Calculator

The Excel calculator provides everything you need to do with SUS. It prevents improper coding, ...

Problem Frequency Calculator

Estimate how many users will experience a problem you see in a small sample usability ...

Average Task Time Calculator

An excel calculator for task times that provides an easy way to compute the geometric ...

zScore Calculator

An excel calculator that provides an easy way to find the area under the normal ...

Confidence Interval Comparison Calculator

Compare the four different binomial confidence calculations: Adjusted-Wald, Wald, Exact and Score in an Excel ...

Usability Statistics Package Expanded

Calculate the common statistical tests, sample sizes and use some advanced statistical tests on usability ...

Usability Statistics Package

Use these sets of calculators to compute the most common statistical tests on usability data. ...

Practical Statistics for User Research 1: Tutorial

A 2.5 hour tutorial covering two core skills in user research: confidence intervals and comparing ...

SUPR-Q Full License

The SUPR-Q (Standardized User Experience Percentile Rank Questionnaire) is an 8 item questionnaire for measuring ...

Quantitative Starter Package for Educational Use

The Quantitative Starter Package for Educational Use includes: 1).  Jeff Sauro’s book How To Conduct ...

SUS Guide & Calculator Package

This package contains both the SUS Calculator and 150 page Practical Guide to SUS. It ...

zScore Package

This package contains both the popular 51 page Crash Course in zScores tutorial and the ...

Survey Sample Size Package

A 27 page how-to-guide and Excel calculator that computes sample sizes for rating scales and ...

Quantitative Starter Package for Usability Testing

A package of the popular How to Conduct a Quantitative Usability Test Report and four ...